Last updated: 30 July 2026
These terms govern your use of freshyardla.com and any services you buy from FreshYard LA ("FreshYard", "we", "us"). By reserving a spot or using our services you agree to them.
1. What we do
We provide two residential services within our published service area: weekly removal and off-site disposal of dog waste from your yard, and the delivery, placement and removal of living grass units for balconies, patios and indoor use. Service details, cadence and prices are as published on this site at the time you sign up.
2. Route reservations
Service begins in September 2026. An in-area reservation requires a one-time $49 deposit collected by Stripe. The deposit holds a place on the selected service route and is credited in full to your first monthly invoice.
The reservation deposit is fully refundable if you cancel before your first scheduled visit. If we cannot offer a service day in your ZIP, we refund it automatically. After the first visit is scheduled and completed, the deposit becomes a credit on the account rather than a separately refundable payment.
Founding rates are locked for 12 months from the date your service actually starts, not from the date of reservation. The lock applies to the specific plan you reserved. If you change plan or add a service later, the new item is priced at the then-current rate. Founding spots are limited to 25 per service and are allocated in the order reservations are received.
Joining an expansion waitlist is free and does not reserve a route or create any payment obligation.
3. Pricing and payment
Prices are monthly and are billed in advance. Before service starts, we confirm your plan, service day, monthly price and first billing date in writing. Yard scooping is $119 per month for one dog and $139 for two dogs. Standard grass swaps are $149 per month biweekly or $239 per month weekly; a large patch adds $15 per swap and the optional tray is a one-time $39 purchase. Prices exclude any applicable sales tax.
Automatic renewal disclosure. Once you confirm the schedule and start service, the selected plan renews automatically each month and the payment method you provide for service billing is charged in advance at the then-applicable monthly price until you cancel. We send a written confirmation containing these terms and a cancellation link before the first recurring charge.
Yard scooping prices assume a standard residential yard. If a yard is exceptionally large, or has not been cleaned in a long time, we will quote a one-time catch-up clean and tell you the price before any work is done. We do not add surcharges after the fact.
We may change prices for existing customers with at least 30 days' written notice, except where a founding rate lock is in effect, in which case no increase applies until the lock expires.
4. Cancellation
There is no minimum term and no cancellation fee. Cancel online at freshyardla.com/cancel, email hello@freshyardla.com, or text or call (424) 216-8243. Cancellation takes effect at the end of your current paid month; we do not pro-rate a partly used month, and we do not bill you again after cancellation.
You may pause service for up to three months and keep your founding rate lock, which is suspended for the duration of the pause and resumes when you do.
5. Access and your responsibilities
To perform the service you agree to:
- Provide safe access to the service area on your scheduled day, including any gate code or key arrangement.
- Tell us in advance if a dog will be loose in the yard, and about any dog with a history of aggression. We may require the dog to be secured during visits.
- Keep the area reasonably free of hazards — exposed wiring, broken glass, unsecured pools, aggressive wildlife.
- Tell us about anything on the property we should not touch or disturb.
If our tech cannot safely access the area on your service day — a locked gate, a loose and unfriendly dog, an obstruction — we will text you, attempt to resolve it, and if we cannot, that visit is treated as completed and billed. We will always send you photographic evidence of the obstruction.
6. The Clean Gate Guarantee
If a visit is not up to standard, text us within 24 hours of the completion photo and we will return and re-do the work at no charge. That is the whole remedy and we do not make you argue for it. If we cannot put it right on the return visit, we will credit that visit in full.
7. Scheduling, weather and missed visits
You are assigned a fixed weekday. We work in most weather. In heavy rain or unsafe conditions we may move a visit to the next available dry day and will notify you by text. If we miss a scheduled visit entirely and do not make it up within the same week, that visit is credited to your account.
We observe major public holidays; affected visits are moved, not skipped, and you will be told the new day in advance.
8. Waste and grass disposal
All waste we collect leaves your property with us and is disposed of through lawful commercial channels. We do not place pet waste in residential bins. Used grass units are removed and disposed of by us, as pet-soiled sod may not be placed in Los Angeles green waste bins.
9. Grass units
Grass is a natural product grown on a farm. Colour, density and grass height vary between deliveries and with the season. We replace on the cadence you select; we do not guarantee any particular appearance at the end of a swap cycle. Trays remain your property once purchased. You are responsible for keeping the unit in a location that will not damage your balcony, flooring or building — we will advise, but we cannot accept responsibility for surfaces beneath a unit you have placed.
10. Liability
We carry general liability insurance and will provide a certificate on request. We are responsible for damage we actually cause through our negligence. We are not responsible for pre-existing damage, for the condition of lawns or plants, for wear to gates and latches, or for indirect or consequential losses. To the maximum extent permitted by California law, our total liability in connection with the services is limited to the amount you paid us for services in the three months before the event giving rise to the claim. Nothing in these terms limits liability that cannot lawfully be limited.
11. Photographs
We photograph each completed visit and send it to you as proof of service. These photographs are retained as service records. We will not publish a photograph of your property or use it in advertising without asking you first and getting a clear yes.
12. Suspension and refusal of service
We may suspend or end service, with notice and a refund of anything prepaid and unused, where a property is unsafe for our techs, where a dog presents a genuine risk, where an account is unpaid after reasonable reminders, or where a customer is abusive to our staff.
13. Changes to these terms
We may update these terms. If a change materially affects active customers we will give at least 30 days' notice by text or email, and continuing to use the service after that counts as acceptance. The current version always lives at this address.
14. Governing law
These terms are governed by the laws of the State of California. Any dispute will be brought in the state or federal courts located in Los Angeles County, California. Nothing here prevents either of us from bringing a claim in small claims court.
15. Contact
FreshYard LA
Westside Los Angeles, California
Phone and text: (424) 216-8243
Email: hello@freshyardla.com